All items bought on sale including the clearance sale of 40% off are not eligible for returns.
For regular-price items bought before the clearance sale (or without using the code): we accept returns for items that are unused and in their original condition with tags.
Not eligible for return are swimwear items, underwear, tights, socks, hair accessories, stuffed toys and all items on Sale as well as OTO Pre-Loved items.
All international orders are final sale and are not eligible for returns due to the length of international delivery.
Returns must be pre-approved and received within 14 days of order date.
We want to make returns easy for you and will provide you with a pre-paid USPS shipping label. You simply have to print the label, tape it to your return package and drop off the labeled return package at your post office or put in in a mailbox. The flat rate fee for the return shipping label is $5.
You will receive the refund for the return item minus $5 return shipping costs back to your credit card or paypal once the item arrived back.
To start the return process please follow this link: https://www.overtheocean.com/a/returns. You will receive an email with the approval of your return and the prepaid shipping label within 24 hours.
The refund minus the $5 for return shipping costs will be paid back to the original payment option.